Last updated: 1st January 2023
Llama (“us”, “we”, or “our”) operates https://www.llama.agency the “Site”. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We are strongly committed to each visitor’s right to privacy and use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection
As a visitor, you do not have to submit any personal information in order to use the Website. The site collects only personally identifiable information that is specifically and voluntarily provided by visitors. Such information may consist of, but is not limited to, your name, current job title, company address, email address and telephone and fax numbers.
Information Use
Personal information is used only for limited purposes. When you choose to register online for a Llama event, competition or subscription we will use the information you submit to respond to you. We will ensure that our marketing activities comply with applicable law, and implement procedures to obtain necessary consents before sending you email containing information about our service offerings. You may at any time request that we discontinue sending you such materials.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may pertain to a project query, quote or undertaking of work.
Cookies
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions tool on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information please contact us.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of (1st January 2023) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please email us at hello@llama.agency
Terms & Conditions
We’ve tried to make these terms and conditions as concise and easy to understand as possible. They apply to all artwork, graphic design, print and services provided by us, Llama. These terms and conditions must be accepted by clients before a job can begin.
Copyright
Once a project has been delivered by us and is fully paid for, Llama assigns the reproduction rights of the design for the use(s) described in the proposal. The copyright to all design and art work, including but not limited to photography and or illustration created by independent photographers, illustrators or purchased from a stock agency on your behalf, remain with the with Llama or the individual, artist, photographer or illustrator.
If you wish to use the design we have created and/or the images within it for another purpose or project, including a reprint or exhibition, you must contact us to arrange the transfer of rights and any additional fees before proceeding. We reserve the right to photograph and/or distribute or publish for our agencies promotional and marketing needs any work we create for you, including mock-ups and comprehensive presentations, as samples for our portfolio and similar media.
Payments
Clients will be provided with a quote, which must be accepted before work can commence. An initial deposit of 50% of the agreed price must be paid for Llama to begin work, with the remaining 50% to be paid upon completion. If the scope of the job changes during a project, Llama will charge all extra work at our standard hourly rate, or agree to an amended fixed price.
Refunds
Due to the custom nature of our work, Llama does not issue refunds for any reason once work has commenced. Please note our cancellation policy for information about canceling your project.
Late Payment
Invoices must be paid within 30 days. Overdue invoices will have a 10% late charge applied and then an additional 10% added every 30 days.
PayPal
If a client wishes to pay an invoice with PayPal, a 5% fee will be added to each invoice to cover transaction charges.
Purchasing Stock Assets
We are happy to purchase stock assets required for a job on behalf of our clients. All costs incurred will be billed to the client, with a 20% handling fee added.
Licensing – Font & Images
The licensing for any fonts used on work produced for clients is the sole responsibility of the client. Llama does not pass on font licenses to clients when work is purchased. We accept no responsibility for clients not owning correct licenses for work we provide.
Supply of mechanical/layered files
Unless specifically agreed before starting a job, the amount charged to a client does not include the supply of mechanical, editable, layered files such as Photoshop, Illustrator, InDesign etc. If you require editable files please let us know at the beginning of the project.
Cancellation
Should any project be cancelled or postponed for any reason, the client will pay a cancellation fee, based on the time spent on the job thus far. Cancellations made less than 30 days from the project start date result in full loss of deposit and may be rescheduled only with payment of another deposit.
File Storage
We agree to store mechanical files for a period of 3 months beyond the delivery of a job. Thereupon, we reserve the right to discard them.
Rush Jobs
Last minute changes and short deadline projects may incur rush charges. We can promise that your project will be moved to the front of the line and prioritised to meet your deadlines. For this service you would be charged an additional 50% on the total.
Portfolio Rights
Llama retains the nonexclusive, perpetual and worldwide right to display, reproduce and distribute the designs in Llama’s portfolio and website, and third-party trade publications, awards or exhibits, solely for the purpose of promoting or exemplifying our work, and the right to be credited with copyright ownership and authorship of the designs in connection with such use.
Feedback
The Client will provide 1 client project lead per phase and will ensure streamlined process and consolidated feedback. This feedback must be in written form. Feedback should be given in a timely manner no later than 10 days from a proof being submitted.
Estimated Project Completion Date
If the project is not completed within 30 days of the estimated project completion date we reserve the right to discuss and submit a change order to accommodate unforeseen expenses due to unplanned extension of the project.
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