Last updated: 29th April 2026
Llama Agency Ltd (“we”, “us”, “our”) operates https://www.llama.agency (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal data, and outlines your rights regarding that data. By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information Collection
We collect personal data only when it is voluntarily provided by you. This includes but is not limited to: Name Email address Job title Company name Telephone number You may be asked to provide personal information when you interact with our Site (e.g., registering for events, competitions, or subscribing to newsletters).
2. Information Use
Your personal information is used for the following purposes:
- Responding to inquiries and project requests.
- Providing services (including marketing and communications) related to the Site.
- Improving our services and user experience.
We will only send marketing materials if you have consented. You can unsubscribe at any time.
3. Regulatory Compliance
We are committed to ensuring compliance with global data protection regulations including:
- General Data Protection Regulation (GDPR) for EU citizens.
- California Consumer Privacy Act (CCPA) for California residents.
This includes ensuring your data is handled securely, that you have rights to access, correct, or delete your personal data, and that we implement procedures to protect your privacy.
If you reside in the EU or California, you may have additional rights as detailed below:
- GDPR Rights: Right to access, rectify, erase, restrict processing, or object to processing.
- CCPA Rights: Right to know what personal information is collected, request deletion, and opt-out of data sales.
For more information, please refer to our GDPR Notice or CCPA Notice.
4. Cookies
We use cookies to enhance your experience on the Site. Cookies are small files stored on your device that enable us to remember your preferences and analyze Site usage.
- Types of cookies: Functional, analytical, and marketing.
- Managing Cookies: You can control cookie preferences via your browser settings. However, disabling cookies may impact Site functionality.
For more details, see our Cookie Policy.
5. Security
We take the protection of your personal information seriously. Although no data transmission method is 100% secure, we use industry-standard measures to safeguard your data. However, we cannot guarantee absolute security.
6. Data Retention and Disposal
Llama Agency retains your personal and business data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The following outlines our data retention periods:
- Client Data: Retained for 5 years after project completion, after which it is reviewed for relevance or securely deleted.
- Employee & Contractor Data: Retained for 5 years after termination.
- Financial Data: Retained for 7 years for legal and accounting purposes.
- Marketing Data: Retained for no longer than 2 years, or until you opt-out.
Once data is no longer necessary, we ensure it is securely deleted using appropriate methods to prevent recovery:
- Digital Data: Secure deletion using approved file-wiping or encryption methods.
- Physical Data: Shredding or secure destruction of physical records.
- Cloud Data: Data is securely deleted from our cloud systems once the retention period expires.
You have the right to request deletion of your data at any time. If you wish to request the deletion of your data, please contact us, and we will process your request within 30 days.
7. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy. Changes will be posted on this page with an updated “Last Updated” date. By continuing to use the Site after changes are posted, you agree to the revised terms.
8. Contact us
If you have any questions regarding this Privacy Policy or wish to exercise your rights under GDPR or CCPA, please contact us at:
Email: hello@llama.agency
Terms & Conditions
We’ve tried to make these terms and conditions as concise and easy to understand as possible. They apply to all artwork, graphic design, print and services provided by us, Llama. These terms and conditions must be accepted by clients before a job can begin.
Copyright
Once a project has been delivered by us and is fully paid for, Llama assigns the reproduction rights of the design for the use(s) described in the proposal. The copyright to all design and art work, including but not limited to photography and or illustration created by independent photographers, illustrators or purchased from a stock agency on your behalf, remain with the with Llama or the individual, artist, photographer or illustrator.
If you wish to use the design we have created and/or the images within it for another purpose or project, including a reprint or exhibition, you must contact us to arrange the transfer of rights and any additional fees before proceeding. We reserve the right to photograph and/or distribute or publish for our agencies promotional and marketing needs any work we create for you, including mock-ups and comprehensive presentations, as samples for our portfolio and similar media.
Payments
Clients will be provided with a quote, which must be accepted before work can commence. An initial deposit of 50% of the agreed price must be paid for Llama to begin work, with the remaining 50% to be paid upon completion. If the scope of the job changes during a project, Llama will charge all extra work at our standard hourly rate, or agree to an amended fixed price.
Refunds
Due to the custom nature of our work, Llama does not issue refunds for any reason once work has commenced. Please note our cancellation policy for information about canceling your project.
Late Payment
Invoices must be paid within 30 days. Overdue invoices will have a 10% late charge applied and then an additional 10% added every 30 days.
PayPal
If a client wishes to pay an invoice with PayPal, a 5% fee will be added to each invoice to cover transaction charges.
Purchasing Stock Assets
We are happy to purchase stock assets required for a job on behalf of our clients. All costs incurred will be billed to the client, with a 20% handling fee added.
Licensing – Font & Images
The licensing for any fonts used on work produced for clients is the sole responsibility of the client. Llama does not pass on font licenses to clients when work is purchased. We accept no responsibility for clients not owning correct licenses for work we provide.
Supply of mechanical/layered files
Unless specifically agreed before starting a job, the amount charged to a client does not include the supply of mechanical, editable, layered files such as Photoshop, Illustrator, InDesign etc. If you require editable files please let us know at the beginning of the project.
Cancellation
Should any project be cancelled or postponed for any reason, the client will pay a cancellation fee, based on the time spent on the job thus far. Cancellations made less than 30 days from the project start date result in full loss of deposit and may be rescheduled only with payment of another deposit.
File Storage
We agree to store mechanical files for a period of 3 months beyond the delivery of a job. Thereupon, we reserve the right to discard them.
Rush Jobs
Last minute changes and short deadline projects may incur rush charges. We can promise that your project will be moved to the front of the line and prioritised to meet your deadlines. For this service you would be charged an additional 50% on the total.
Portfolio Rights
Llama retains the nonexclusive, perpetual and worldwide right to display, reproduce and distribute the designs in Llama’s portfolio and website, and third-party trade publications, awards or exhibits, solely for the purpose of promoting or exemplifying our work, and the right to be credited with copyright ownership and authorship of the designs in connection with such use.
Feedback
The Client will provide 1 client project lead per phase and will ensure streamlined process and consolidated feedback. This feedback must be in written form. Feedback should be given in a timely manner no later than 10 days from a proof being submitted.
Estimated Project Completion Date
If the project is not completed within 30 days of the estimated project completion date we reserve the right to discuss and submit a change order to accommodate unforeseen expenses due to unplanned extension of the project.
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